Message delivery status

When you send a message it moves through different states in GC Notify. The real-time dashboard shows the number of messages sent and whether their status is sending, delivered or failed.  To learn about delivery speed, read our service level objectives.

A sample dashboard:

An example of how the message delivery status displays in the application after sending 8 messages total. A dashboard shows 2 are sending, 5 were delivered and 1 failed. This data is available for 7 days and is downloadable in a report.

For security reasons, this information is only available for 7 days after a message has been sent. You can download a report, including a list of sent messages, for your own records.

Types of message status

GC Notify has the following types of message delivery status:


This means that GC Notify has sent the message to the email or cellular provider. If a text message was sent internationally, some countries do not provide any additional delivery information.


This means the message was successfully delivered to a user’s inbox or phone. GC Notify will not tell you if a user has opened or read a message.


If a message fails to be delivered, you can retry after 72 hours or try a different channel. If a message fails consistently you should remove these contacts from your database.

A message may fail to be delivered for several reasons:

  • The email address or phone number does not exist.
  • The recipient is not accepting messages right now.
  • The message is being blocked by the email or phone carrier.
  • The message content is invalid or is being blocked as spam.
  • The destination is on a blocked list.
  • The recipient has opted out of messages.