Personalisation guide

You can use 1 template to include personal content for each recipient, such as their unique appointment time. This personal content, such as name and date of birth, helps recipients trust that your message is meant for them. Send yourself a test message to check the personal content appears in the correct place.

To learn how to format emails, read the email formatting guide.

Variables

A “variable” is a place in a template where you’ll include personal content. In your template, use double brackets to show each variable, such as ((name)) and ((appointment date)). For example:

Hello ((given name)),

appointment on ((appointment date)).

Hello Anna,

This is a confirmation message for your appointment on

If there’s only 1 recipient, manually insert the personal content into the variables in the message.

If there’s a list of recipients, upload a spreadsheet with recipient email addresses. Include a column for each variable, listing recipient content for that variable. Then GC Notify enters the personal content into the variable in each message.

Filter content to a subset of recipients

Some content may only apply to recipients who meet a condition, for example, recipients within a particular age range. In the template, you’ll put double brackets around that content. After the opening set of brackets, enter the condition, followed by double question marks. Between the question marks and the closing brackets, show the content for recipients who meet the condition. For example:

Hello,

We’re happy to announce that you can now enroll in the program.

((under18??Please get your application signed by a parent or guardian.))

Hello,

We’re happy to announce that you can now enroll in the program.

Please get your application signed by a parent or guardian.

In a message, you’ll need to insert ’yes’ for recipients who meet the condition, and “no” for those who do not. If there’s only 1 recipient, you can do this manually.

If there’s a spreadsheet, include a column for the condition, and enter ‘yes’ or ‘no’ for each recipient in the column. Then GC Notify sends the content only to recipients who meet the condition.