Keep accurate contact information

GC Notify’s terms of use require that you enter accurate, active email addresses and phone numbers. 

If GC Notify sends too many emails to problem addresses, our email provider may suspend us

Until we resolve the suspension, neither your service, nor any other services will be able to use GC Notify to send messages.

There are other important reasons to keep recipient records current

Your recipients may never receive your emails if:

  • You’re using an email address that does not exist.
  • There’s a permanent problem with their email address.
  • Messages to their email address fail consistently so GC Notify or a carrier blocks sends to that address.

Sending messages to inaccurate or non-existent addresses or phone numbers:

  • Means the intended recipient does not receive the message. 
  • May also infringe the privacy of the intended recipient.
  • May impact other individuals on that recipient list. Amazon Web Services and other carriers may mistrust and block messages from that list. 

The dashboard gives total failures as well as the subset of failures due to problem addresses 

The display includes the total number as well as percentage of failed messages for all your recipients. Select “Review email addresses” to visit a page with more information. That page filters the information to problem addresses. 

To access all addresses, deselect “Only show problem addresses”.

An example of how the report dashboard displays in the application after sending 6 messages total. The problem address box can be checked to filter addresses that need review.

Check email addresses are entered properly and correct mistakes

If necessary, use another method to contact recipients and confirm their email address. Remove addresses you cannot correct to keep your records accurate.

If you use GC Notify for internal communications

When new staff join your team, you’ll include their email address on your recipient list. 

Create the email address before you send messages to it. If GC Notify sends to an email address that does not exist, that address will be permanently blocked from receiving our messages. If someone creates that email address later, GC Notify will still not be able to send messages to it.